Booking tickets with TuscanyAll is very easy. Just follow these few steps:

- Fill in the form specifying the museum, the date, and the number of tickets for each museum and category you want to book.

  • Click CONFIRM
  • Read carefully the summary and check if the information is correct; Click CONFIRM
  • Insert your personal information and credit card details (secure server)
  • Click SUBMIT

A copy of your booking request will be sent automatically to the provided email address. As soon as your tickets are booked and the payment is confirmed, the original voucher will be sent to the email address you provided, so be sure to insert it correctly. The original voucher is the only recognized document accepted at the museum entrance.

PLEASE NOTE:
The confirmed time is not always the same time you requested; the museum automatically confirms the closest available time on the same date if requested time is sold out.
Reservations must be made with a minimum of 1 day notice.

TuscanyAll is not responsible for eventual changes or cancellations to the programs offered. A service charge equal to € 3.00 for the St. Mark's Square Museums, € 4.00 for the Doge's Palace Secret Itineraries, € 8.00 for Venice Museum Pass and € 3.00 for all other museums is added to the price of each ticket purchased online with TuscanyAll. The prices published online already includes all fees except for eventual temporary exhibition fees; in case of temporary exhibitions, the museums apply a surcharge to the price of the tickets that will be added to the rates published online.

There is a service charge for every further modification of your reservation. Service fees (€ 3.00, € 4.00 or € 8.00) and reservation fees (€ 1.50 or € 0.40) are always due.

Please note you'll be asked to show an identification document at the museum entrance, especially if you have booked reduced price tickets or free tickets. In case, at the museum entrance, you cannot provide proof of being eligible to benefit from discount tickets, the cashier will change your tickets and your credit card will be billed for the difference in the next days.

If you do not want to send your booking request by email, please print and send the form by fax to Tuscanyall.com s.r.l. 0039/055/7193507.

CANCELLATION POLICY - TICKET RESERVATION

Doge's Secret Itineraries

NO EXCHANGE, REFUND OR CANCELLATION OF TICKETS IS ALLOWED

All other museums tickets
In case of cancellation, please contact us.

If a cancellation is made at least 4 days before the day of the visit, the cancellation penalty is equal to 6.00 euro per ticket.
For cancellations that are made from 3 days prior the day of the visit, the penalty charge will be equal to 100% of the gross total (the paid price in NON-REFUNDABLE).

CANCELLATION POLICY - GROUP GUIDED TOURS
In case of cancellation, please contact us.

If a cancellation is made at least 4 days before the day of the tour, the cancellation penalty is equal to 50% of the gross total.
For cancellations that are made from 3 days prior the day of the tour, the penalty charge will be equal to 100% of the gross total (the paid price is NON-REFUNDABLE).

CANCELLATION POLICY - PRIVATE GUIDED TOURS
In case of cancellation, please contact us.

If a cancellation is made at least 4 days before the day of the tour, the cancellation penalty is equal to 50% of the gross total.
For cancellations that are made from 3 days prior the day of the tour, the cancellation penalty is 100% of the gross total (the paid price is NON-REFUNDABLE).