Booking tickets with Tuscany All is very simple. Just few steps:
- Fill in the form specifying the museum, the date, and the number of tickets for each museum and category ticket you want to book.
- click on CONFIRM
- read carefully the short summery and check if information are correct
- insert your personal datas and a credit card details (secure server)
- click on SUBMIT
A copy of your booking request will be sent to you by e-mail automatically. As your tickets are booked the original voucher will be e-mailed to the E-mail address you wrote on the booking form, so be sure you insert your E-mail address correctly. The original voucher is the only recognized document at the museum entry.
PLEASE NOTE:
Confirmed time is not always the same time you requested; museum automatically confirms the closest available time on the same date if requested time is sold out.
Reservations must be made with a minimum of 1 day notice.
Tuscany All is not responsible for eventual changes or cancellations to the programs offered. A service charge equal to € 4.00 for the Doge's Palace, € 6.00 for the Doge's Palace Secret Itineraries and € 3.00 for the all the other museum is added to the price of each ticket purchased online from Tuscany All. (Temporary exhibition fee, when required, added) The prices published on-line all ready includes all fees except for eventual temporary exhibition fees.
Service will be charged for every further modification at your reservation. Service fees (€ 3.00, or € 4.00, or € 6.00) and reservation fees (€ 1.00 or € 0.30) are always due.
Please note you'll be asked to exhibit an identity document at the museum entrance, especially if you book half price tickets or free tickets. In case at the museum entrance, you cannot demonstrate you have the right to benefit of discounted tickets, the cashier will change your tickets and your card will be charged for the due difference in the next days.
If you do not want to send your booking request by e-mail, please print and send the form by fax to Tuscanyall.com s.r.l. 0039/055/7193507.
CANCELLATION POLICY – TICKET RESERVATION
In case of cancellation, please contact us
Doge’s Secret Itineraries
NO EXCHANGE, REFUND OR CANCELLATION OF TICKETS IS ALLOWED
All other museum’s tickets
From booking to 4 days before the day of the visit, cancellation penalty is 6.00 euro per ticket.
For cancellations that are made from 3 days prior the day of the visit, the ticket is NON-REFUNDABLE
CANCELLATION POLICY - GROUP GUIDED TOURS
in case of cancellation please contact us.
If the cancellation is communicated to TuscanyAll at least 9 days prior to the date of the tour, penalty charge will equal 10% of the gross total.
If the cancellation is made from 8 to 4 days prior to the date of the tour, the penalty charge will equal 50% of the gross total.
For cancellations that are made less than 3 days prior to the date of the tour, the penalty charge is 100% of the price paid.
CANCELLATION POLICY - PRIVATE GUIDED TOURS
in case of cancellation please contact us.
From booking to 4 days before the day of the tour, cancellation penalty is 50% of the gross total.
For cancellations that are made from 3 days prior the day of the tour, cancellation penalty is 100% of the gross total (price paid is NOT REFUNDABLE).
